Safe Gaming

Jongli Responsible Gaming — Safe Gaming Guide & Self-Control Tools

Jongli wants gaming to be a source of entertainment for you — not an addiction or compulsion. Responsible gaming means knowing your limits and having fun within them.

If you feel your gaming is getting out of control — reach out now. Our support team is available 24/7.
18+
Age Restriction
24/7
Support Services
5
Safety Tools
৳0 BDT
Cost of Help

What is responsible gaming and why does it matter?

Gaming on Jongli is all about entertainment, excitement, and good times. But when gaming gets out of control, it can cause serious harm to your family, relationships, and finances. Responsible gaming means enjoying the fun while setting your own limits.

Jongli believes every player deserves to make informed choices about their gaming. We don't want you wagering money your family needs, and we don't want gaming to harm your sleep, your work, or your relationships. That's why Jongli provides a range of tools and resources to support responsible gaming.

Remember — all gaming outcomes on Jongli are completely random. Gaming cannot be a source of income. Winning is never guaranteed, so never bet money you can't afford to lose. The idea that playing more means winning more is simply not true.

Keep in Mind

Don't game when you're in a bad mood or under stress — and never place bets under the influence of alcohol or medication.

Golden Rules for Healthy Gaming Habits

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Set Your Budget in Advance

Set a fixed amount to spend on gaming each week or month — and stick to it. Jongli's deposit limit tool makes this easy to manage.

Set a Time Limit

Decide in advance how long you'll play. Jongli's session timer will help you stop at the right time.

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Stop Chasing Losses

Resist the urge to chase losses by betting more after a losing streak. This is the most dangerous habit to fall into.

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Don't Keep Your Family in the Dark

Be open with your family about your gaming. If you start hiding it, that's a clear sign something's wrong.

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Learn to Take Breaks

Extended gaming sessions day after day aren't good for you. Take regular breaks and spend quality time with family and friends.

Recognising the Signs of Problem Gaming

If you notice the following signs, it may mean you're crossing the boundaries of responsible gaming.

Warning Signs
  • Spending beyond your gaming budget.
  • Chasing losses by placing repeated bets to try to win back money you've lost.
  • Lying to family or friends about your gaming.
  • Wanting to stop gaming but feeling unable to.
  • Gaming using borrowed money or dipping into your savings.
  • Losing focus at work or in your studies.
Signs of Healthy Gaming
  • Gaming should be just one part of your entertainment.
  • Sticking to a set budget and not exceeding your limits.
  • Putting family and work ahead of gaming.
  • Able to accept losses calmly and move on.
  • Able to talk openly and comfortably with family about your gaming.
  • You can stop playing whenever you want.

Self-Assessment — 5-Minute Quiz

Answer honestly. Your results are completely private.

1
Have you ever spent more than your set budget?
No, never
Sometimes
Often
Always
2
Have you ever placed bigger bets to try to win back what you lost?
No
Once or twice
Several times
Often
3
Has gaming affected your work, family life, or sleep?
No, never
Lightly
Sometimes
Significantly
4
Have you ever hidden your gaming from family or friends?
No
Once
Sometimes
Often
5
Do you feel restless or irritable when you're not gaming?
No
A little
Quite a bit
Way too much

Jongli's Responsible Gaming Tools

Jongli gives you full control over your own gaming. All these tools are completely free to use.

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Deposit Limit

Set a daily, weekly, or monthly cap on your deposits. Reductions take effect immediately, but increases require a 24-hour waiting period — so you don't act on impulse.

Session Time Limit

Set a time limit for each gaming session in advance. When the time is up, Jongli will automatically alert you and prompt you to take a break.

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Loss Limit

Your account will be automatically locked if your losses exceed a set amount. This helps protect you from chasing losses by placing more bets than you can afford.

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Cooling-Off Period

You can voluntarily pause your gaming for anywhere between 1 day and 6 weeks. During this period, you won't be able to log in or place bets on Jongli.

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Self-Exclusion

You can fully exclude yourself for a period of 6 months to 5 years. During this time, your Jongli account cannot be reactivated under any circumstances.

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Gaming History Report

View your full gaming and payment history at any time. Understand your own patterns and make informed decisions.

How do I activate these tools?

Log in to your Jongli account and go to Settings > Responsible Gaming. Alternatively, contact our support team and they'll set it up for you.

Jongli's Commitment to You

Jongli is more than a gaming platform — it's a trusted name for millions of people across Bangladesh. We know gaming is fun, but we also know how damaging it can be when it spirals out of control. That's why responsible gaming isn't just a rule at Jongli — it's an ethical commitment.

We will never pressure you into playing more. Our marketing never targets people with gaming problems, and we do not allow anyone under 18 to use our platform under any circumstances.

Jongli's customer support team is specially trained to help players who may be struggling. If someone reaches out for help, we don't judge — we stand by their side.

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Minors Protection

Jongli is strictly for users aged 18 and above. If a minor in your household has access to a computer or smartphone, parents should take the necessary precautions.

Advice for Parents

Use parental control software on your devices. Keep your Jongli account on your personal device only, and never share your password with your children.

If you suspect a minor in your household is using Jongli, please contact us immediately [email protected]to let us know. We'll take action promptly.

Where to Get Help

Gaming addiction is a mental health condition — not a sign of weakness. Reaching out for help takes real courage. Jongli's support team can provide initial assistance and connect you with professional services.

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Jongli Live Support
Bengali support available 24/7
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Email Support

Responsible Gaming — FAQs

Once self-exclusion is activated, it cannot be cancelled before the set period ends. That's precisely what makes this tool effective — it removes the option to change your mind in a moment of impulse. Once the period is over, you can contact us to reactivate your account.

Yes, reducing your deposit limit takes effect immediately. However, if you wish to increase your limit, you'll need to wait 24 hours — this helps prevent impulsive decisions to raise your limits.

Start by listening without judgment — approach them with empathy. Let them know this is a treatable condition and that seeking help takes real courage. You can't contact Jongli on their behalf, but you can bring them to our support team.

A cooling-off period is a short break lasting 1 day to 6 weeks — for when you feel you just need a little rest. Self-exclusion is a long-term break of 6 months to 5 years — for when the problem is more serious. For serious concerns, self-exclusion is the right step to take.

Jongli automatically detects unusual gaming patterns. If our system flags someone as potentially at risk, our support team will proactively reach out. This isn't about working against you — it's about looking out for you.
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Play Responsibly, Stay Happy

Join Jongli safely and use our Responsible Gaming tools to set your own limits on your own terms.

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