Find clear answers to all your Jongli questions — from registration and payments to bonuses and security.
Signing up with Jongli is quick and easy. On the registration page Enter your name, mobile number, and date of birth. Choose a strong password, then verify with the OTP sent to your mobile. Registration is done in just 2 minutes.
To register, you will need:
Email and referral code are optional.
No. Each person may only register one account on Jongli. Creating a second account using the same name or mobile number is not permitted. If multiple accounts are detected, all of them may be suspended and any balances forfeited.
Login page Click the "Forgot Password?" link, enter your registered mobile number, and we'll send you an OTP. Once verified, set your new password. The whole process takes just 2 minutes.
You can update your email, password, and certain personal details from the Settings page after logging in. However, to change your name or date of birth, you'll need to complete KYC verification and then contact Support.
KYC (Know Your Customer) is an identity verification process. You'll need to submit a photo of your National ID or passport to complete it. Large withdrawals are not possible without KYC verification — this is in place to protect your account.
After 5 consecutive incorrect password attempts, your account will be locked for 30 minutes and will unlock automatically after that. For a quicker resolution, contact us via live chat or at [email protected].
Before closing your account, make sure to withdraw all remaining balance. Then send a closure request to [email protected]. For responsible gaming purposes, you can also opt for self-exclusion — details On the responsible gaming page available.
Log in with your username or email. Go to Settings and update your new mobile number. OTPs will be sent to both your old and new numbers for verification. If you run into any issues, contact Live Chat for assistance.
Log in and go to the "Deposit" option. Select bKash and enter the amount. Send the payment to Jongli's bKash number. Confirm with your transaction ID. Funds are typically credited within 5–15 minutes.
All transactions are processed in Bangladeshi Taka.
Minimum deposit: ৳500
Maximum single deposit: ৳50,000
Daily maximum: ৳2,00,000
Limits may vary slightly depending on the payment method.
BKash & Nagad: typically 5–15 minutes. Bank transfer: 1–3 hours. Crypto: after network confirmation. If funds haven't arrived within 30 minutes, contact Live Chat with your transaction ID.
Jongli does not charge any fees on deposits. However, your mobile banking provider (bKash, Nagad, etc.) may apply their own charges, which are outside jongli's control.
First, confirm whether the payment went through (i.e., whether your balance was deducted). If funds were deducted but haven't appeared in your account, contact Live Chat with your transaction ID and a screenshot. This is usually resolved within 2 hours.
Yes. You can deposit directly from Nagad to Jongli. Simply select Nagad under the deposit options, enter the amount and number, and confirm. The process is the same as bKash.
Yes, deposits via selected banks are supported. Processing may take slightly longer compared to bKash or Nagad. Please contact Support to get the account number for bank transfers.
Your first deposit after registration automatically triggers a 300% welcome bonus — no code needed. For example, deposit ৳1,000 and receive ৳3,000 in bonus funds, giving you ৳4,000 to play with.
Most bonuses carry a wagering requirement of 10–20x the bonus amount. For example, a ৳3,000 bonus would require ৳30,000–৳60,000 in bets before it becomes withdrawable. For specific offer terms, On the promotions page available.
If you end the day with a net loss, 10% cashback is automatically credited to your account the following morning — no application needed. VIP members enjoy an even higher cashback rate.
Free spins are generally awarded for specific slot games. Log in to your account and go to the "My Bonuses" section to see which games your free spins can be used on. On the slots page and open that game.
Reload bonuses are generally offered on a weekly basis. Depositing on Mondays or on specified days earns you extra bonus credit. For the latest offers, Promotions page Visit us.
Refer a friend to Jongli — they sign up using your referral code and make their first deposit, and you'll both receive a bonus. You can find your referral code in your profile settings.
Bonuses are generally valid for 7–30 days from the date they're awarded. You can check the expiry date of each bonus in the "My Bonuses" section. Any unused bonus will be automatically cancelled once it expires.
Yes, you can play without claiming a bonus. There is an opt-out option available at the time of deposit. If you play without a bonus, no wagering requirements will apply to your withdrawals.
Jongli offers 500+ games:
In the game lobby, View all games.
Yes, all games on jongli are fully supported on mobile. Download the app for the best experience. On the download page to get the Android or iOS app.
Yes. All games on jongli are powered by a certified Random Number Generator (RNG) and are regularly audited by independent third-party agencies to ensure results are completely random and fair.
Yes. Jongli offers betting on all major cricket tournaments including IPL, BPL, and the World Cup. You can place bets both before a match starts and during live play (in-play). On the betting page View details.
Jongli's slot games have an average RTP (Return to Player) of 95%–98%, meaning on average you get back ৳95–৳98 for every ৳100 wagered. The specific RTP for each game can be found in that game's info section.
Yes. Jongli's Live Casino features real human dealers who run the games via live video stream. Watch in HD quality and even chat with the dealer directly.
Jongli adds new games every week, with special titles introduced during festive seasons. For new game updates, Game Lobby Check back regularly.
BKash & Nagad: typically 15–30 minutes. Rocket: 30–60 minutes. Bank: 1–3 business days. Slightly longer during peak hours.
Minimum withdrawal: ৳500
Maximum single transaction: ৳1,00,000
Daily maximum: ৳5,00,000
VIP members have access to higher limits.
KYC verification is not required for small withdrawals (under ৳10,000). However, it becomes mandatory for larger amounts or when you exceed the monthly limit. Completing KYC also helps speed up your withdrawals.
First, check your "Withdrawal History" to see the current status. If it shows 'Processing', please wait a little longer. If it's been more than 2 hours, contact us via Live Chat with your withdrawal ID.
Jongli generally charges no fees for withdrawals. However, mobile banking providers may apply their own charges. Your first withdrawal each month is completely free.
If a withdrawal is cancelled, the funds will be returned to your jongli account balance. Check "Withdrawal History" for the reason, or ask via live chat. Cancellations are typically due to KYC issues or incorrect details.
Yes, but wagering requirements must be met first. Once fulfilled, any winnings from the bonus are fully withdrawable. Check your bonus status under the "My Bonuses" section.
Yes. jongli uses 256-bit SSL encryption to keep all data secure. As an internationally licensed platform, it undergoes regular third-party audits. All financial transactions are fully protected.
2FA (Two-Factor Authentication) adds an extra layer of security to your account. In addition to your password, you'll need to enter a one-time OTP sent to your mobile at login. Enable it via Settings > Security. With 2FA active, your account stays protected even if your password is compromised.
No. Jongli never sells your personal information to third parties. Data is only shared with relevant authorities when required by law. Learn more On the privacy policy page available.
Change your password immediately and notify us at [email protected]. Check your account activity log, and if necessary, ask our support team to temporarily lock your account.
No. Jongli strictly allows only users aged 18 and above. Age is verified during registration. If you have children at home, we strongly recommend enabling parental controls on your devices. Responsible Gaming Full details are available on the page.
Yes. Jongli operates under an international gaming commission licence, adhering to global standards across all operations. Regular audits and compliance checks are conducted.
VIP points start accumulating from the moment you register. You earn points on every bet you place, and as your points grow, you move up through the tiers: Bronze → Silver → Gold → Platinum → Diamond. Higher tiers unlock greater cashback rates and exclusive benefits.
Once you earn a set number of betting points, you're automatically upgraded to VIP — no separate application needed. VIP page Full details of each tier's requirements are listed there.
VIP tiers are determined by your monthly betting activity. If your betting volume drops in a given month, your tier may decrease. However, earned points remain valid until they expire.
Diamond is jongli's highest VIP tier. Reaching it requires a set monthly betting volume. Diamond members enjoy a dedicated personal account manager and invitations to exclusive events. VIP page View details.
Find out why millions of Bangladeshis trust Jongli.
Deposits and withdrawals via bKash and Nagad are processed in as little as 15 minutes. All major payment methods popular in Bangladesh are supported.
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